Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, improve user experience, and provide information to website owners.

2. Why Do We Use Cookies?

StreamOniq uses cookies for several important purposes:

• Authentication: To keep you logged in and remember your preferences
• Functionality: To enable features like saving preferences and course progress
• Analytics: To understand how users interact with our website and improve our services
• Personalization: To customize content and recommendations based on your interests
• Security: To detect and prevent fraudulent activities and security threats
• Marketing: To deliver relevant advertisements and measure campaign effectiveness

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our website to function properly. They enable core functionality such as:

• User authentication and login functionality
• Session management
• Security and fraud prevention
• Basic website operations

You cannot disable essential cookies without affecting website functionality.

3.2 Analytics Cookies

These cookies help us understand how you use our website by collecting data about:

• Pages you visit and time spent on each page
• Links you click and content you interact with
• Device information and browser type
• Geographic location based on IP address

We use this information to improve user experience and identify technical issues.

3.3 Preference Cookies

These cookies remember your preferences and settings:

• Language preferences
• Dark/light mode selection
• Previously viewed courses
• Saved settings and configurations

3.4 Marketing Cookies

These cookies track your behavior to deliver relevant content and advertisements:

• Retargeting advertisements based on browsing behavior
• Social media integration cookies
• Performance tracking for marketing campaigns

4. Cookie Information Table

Cookie Name	Type	Purpose	Duration
session_id	Essential	User session management	Session
user_auth	Essential	Authentication token	30 days
_ga	Analytics	Google Analytics tracking	2 years
user_preferences	Preference	Save language and theme settings	1 year
course_progress	Essential	Track course learning progress	Until logout
marketing_id	Marketing	Retargeting and campaign tracking	1 year

5. Third-Party Cookies

In addition to our own cookies, we use cookies from third-party service providers:

• Google Analytics: For website traffic analysis and user behavior tracking
• Payment Processors: For secure payment processing
• Social Media Platforms: For social media integration and sharing
• Advertising Networks: For delivering targeted advertisements

These third parties have their own privacy policies and cookie usage practices.

6. Other Tracking Technologies

6.1 Web Beacons

Web beacons (also called tracking pixels or clear GIFs) are small image files that track page visits and user behavior. We use web beacons in emails and on our website to measure engagement.

6.2 Log Files

Our servers automatically log information about website visits, including IP addresses, browser types, and accessed pages.

6.3 Local Storage

We may use browser local storage to save preferences and course progress data on your device.

7. Cookie Controls and Consent

7.1 Browser Controls

Most web browsers allow you to control cookies through settings. You can:

• Accept all cookies
• Reject all cookies
• Delete existing cookies
• Receive notifications when cookies are being set

Instructions for managing cookies in popular browsers:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Preferences > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Privacy, search, and services > Clear browsing data

7.2 Opt-Out Options

You can opt out of specific cookie types:

• Analytics cookies: Disable through your browser or Google Analytics opt-out extension
• Marketing cookies: Use opt-out services like the Network Advertising Initiative
• Third-party cookies: Disable third-party cookies in your browser settings

8. Cookie Policy Changes

We may update this Cookie Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website.

9. Contact Information

If you have questions about our cookie practices, please contact us:

• Email: privacy@streamoniq.com
• Phone: +66 (81) 234-5678
• Address: Bangkok, Thailand 10110

This Cookie Policy is effective from January 2025 and was last updated in January 2025.